Frequently Asked Questions

We are a Cape Town based digital agency that helps ambitious SMBs build, grow, and run their digital presence. Our work falls into three areas: Build (websites, e-commerce, apps, custom software), Grow (SEO, social media, branding), and Run (cloud, IT, Amazon Connect). One partner across all three, so you stop juggling vendors who do not talk to each other.

We are a senior led team, deliberately. You will not be passed to a junior after the pitch. The senior consultants who scope your project are the same people who build it. We keep the team lean so the quality stays high and the communication stays direct.

Small and medium businesses, from early stage founders to established companies with a few hundred staff. We are built for SMBs specifically. We are not trying to land enterprise contracts, and we are not a cheap template shop. We sit in the gap between those two.

We are headquartered in Cape Town, South Africa, and we work with clients across Africa, Europe, and North America. Whether you are a hospitality startup in London, an industrial supplier in Cape Town, or a Shopify brand in Lagos, we work in your timezone, in your currency, to your timeline.

It starts with a free 30 minute consultation. We listen, ask hard questions, and tell you honestly whether we are the right fit. If we are, we move into a discovery session, then we send a clear proposal. No pressure, no obligation to continue.

Within 3 business hours, in your timezone. You will never wait days for a project update or be left wondering where things stand. Fast, direct communication is one of the main reasons clients choose us over bigger agencies.

We work remotely with most clients, which is how we serve businesses across three continents. If you are in or near Cape Town, you are welcome to visit our office for in person meetings by appointment.

Three steps. First, a free discovery call to understand your goals. Second, a discovery and consulting session where we dig into your challenges and current setup. Third, a clear fixed scope proposal with timeline, deliverables, and transparent pricing. Once you approve, we build, with regular updates throughout.

Yes. Continuity is part of how we work. The senior people who start your project stay on your project. No revolving account managers, no being handed off to a different team halfway through.

It depends on scope, but every proposal we send is fixed scope with transparent pricing. You see the full number before you commit. No hourly billing black holes, no surprise invoices, no scope creep dressed up as discovery work.

Both. We quote in ZAR for South African clients and USD for international clients. You pay in the currency that makes sense for your business.

Because hourly billing punishes you for our learning curve and rewards inefficiency. Fixed scope means we carry the risk of estimating correctly, not you. You know exactly what you are investing before the work starts.

Yes, most projects start with a deposit, with the balance structured across agreed milestones. The exact terms are laid out clearly in your proposal before you sign anything.

If you want to add something outside the original scope, we scope and price it separately and transparently, and you decide whether to go ahead. You are never billed for extra work without approving it first.

Either. Some clients bring us in for one specific thing, like a Shopify build or an SEO campaign. Others use us as their full digital partner across web, growth, and cloud. We are happy to be one of those, or all three.

Yes. You own your code, your designs, your data, and your accounts. We build on open standards wherever possible and we do not lock you into platforms you cannot leave. If you ever want to move to another team, you can take everything with you.

For web and e-commerce: WordPress, WooCommerce, Shopify, and custom Laravel builds. For apps: native iOS and Android, plus React Native and Flutter. For cloud and IT: AWS, Microsoft Azure, Google Cloud, Digital Ocean. We match the tool to the problem, not the other way around.

Yes. Many clients keep us on a monthly retainer for maintenance, updates, hosting management, and continued growth work. Others prefer a project then done arrangement. Both are fine. We will recommend what actually suits your situation.

It varies by service. A 7 day Shopify launch is exactly that. A custom website is usually a few weeks. A mobile app or custom software build runs longer. Your proposal includes a clear timeline so you know what to expect before you start.

We measure success by your business outcomes, not our retainer. Every project starts with a clear definition of what success looks like, whether that is more bookings, higher conversion, faster load times, or stronger brand presence. You can also see our portfolio and read reviews from real clients.

Yes. Our portfolio features real projects for real clients across automotive, industrial, hospitality, e-commerce, and home services. Have a look, and if you see something close to what you need, mention it on your call.

We are rated 5.0 on Google with reviews from clients across multiple industries. We are happy to connect you with past clients as references if you want to hear about working with us directly.

Then we will tell you. The free consultation goes both ways. If your project would be better served by a different kind of partner, we will say so, and point you in a useful direction where we can. An honest no is worth more than a bad yes.