Fast launch
A cloud setup that works with your support team. Timing depends on your numbers, integrations and call flows.
SERVICE 10 / 11
AmazonConnect.
Make getting help feel easier. We build Amazon Connect contact centres that link your calls, customer information and support team.
WHY BUSINESSES CHOOSE US
Customers repeating themselves? Agents switching between five screens? Phone lines and hardware that cost more every year?
Usage based cost
AWS usage and optional features are priced separately. We help you understand the costs before launch.
Smart routing
Skills based routing, smart IVR and escalation so customers never repeat themselves.
Scalability
From a handful of agents to hundreds, across one location or many.
- 01
Contact centre built for your support model
Tailored to your customer journey and team, not a generic template.
- 02
Clear scope. Clear price.
Fixed scope projects in USD or ZAR. AWS bills usage directly.
- 03
Integration that ends copy and paste
CRM, helpdesk and order systems connected so agents see full context on connect.
- 04
People who know the platform
Specialists who document every build and support it as you grow.
THE OUTCOME
Customer service that scales as fast as your business.
Affordable, flexible support that grows with you.
Amazon ConnectAWS LambdaAmazon LexSalesforceHubSpotZendeskAmazon ConnectAWS LambdaAmazon LexSalesforceHubSpotZendesk
CAPABILITIESAmazon Connect
Amazon Connect
capabilities.
Intelligent routing and IVR
Skills based routing, priority queues, escalation and custom IVR menus.
CRM and helpdesk integration
Screen pops, click to call and automatic logging with full customer history.
Omnichannel support
Voice, chat and tasks in one platform with context preserved.
AI chatbots and virtual agents
Amazon Lex bots for order status, FAQs and booking, handing complex cases to people.
Real time and historical analytics
Live queue and agent dashboards plus volume, resolution and satisfaction reports.
Recording and quality management
Call recording, transcription, quality scorecards and compliance records.
START WITH A HELLO
Let’s buildsomethingworth making.
Thirty minutes, your ideas and someone who knows their stuff. A free first chat to see what makes sense.
- Talk to the people doing the work
- Clear pricing in ZAR or USD
- Replies in about 3 hours
- A clear plan before we start
- One team for build, growth and cloud
- A clear handover when we’re done